Change or reset your password in Microsoft 365: A Comprehensive Guide

Lukas Grigas
Cybersecurity Content Writer
reset office 365 password

Picture this: you’re locked out of your own home on a freezing winter evening, shivering as you go through your pockets hoping to find the key. This frustrating situation is not unlike the experience of being unable to access your Microsoft 365 account due to a forgotten or compromised password. Sure, you’re not left outside in freezing temperatures when you forget a password, yet the feeling of frustration should be more than familiar for most.

Fortunately, this guide is here to help. Join us as we explore the essential steps to change and reset your Microsoft 365 password, address frequently asked questions related to password management, and discuss ways to avoid being left out in the cold when it comes to digital access.

How to change your Microsoft 365 password

Changing your Microsoft 365 password is easy and should be done regularly to maintain the security of your account. Follow these simple steps to change your password:

  1. Go to and sign in to your Microsoft 365 account.

  2. Click your profile icon in the upper right corner of the screen.

  3. Select “View account” from the dropdown menu.

  4. On the Account page, click “Security & Privacy.”

  5. Click “Password” under the “Account details” section.

  6. Enter your current password.

  7. Now enter your new password twice to confirm. Be sure to use a strong, unique password that includes a mix of upper- and lower-case letters, numbers, and special characters.

  8. Click “Save” to confirm the password change.

Your password has now been successfully changed.

How to reset your password in Microsoft 365

If you've forgotten your Microsoft 365 password and need to reset it, follow these steps:

  1. Go to the Microsoft 365 sign-in page at

  2. Click on the “Can't access your account?” link.

  3. Choose the “Work or school account” option if you have a Microsoft 365 work or school account, or select the “Personal account” option for a personal Microsoft account.

  4. Enter the email address associated with your Microsoft 365 account and type in the characters displayed in the CAPTCHA image.

  5. Click “Next.”

  6. Select a verification method from the available options, such as receiving a security code via email, text message, or an authenticator app.

  7. After receiving the security code, enter it in the designated field and click “Next.”

  8. You will now be prompted to create a new password.

  9. Enter your new password, ensuring that it is strong and unique, blending upper- and lower-case letters, numbers, and special characters.

  10. Confirm your new password by entering it once more.

  11. Click “Next” to finalize the process.

Your Microsoft 365 password has now been successfully reset, and you can proceed to sign in with your new password.

How to reset the Microsoft 365 password for a business account

If you are the administrator for your organization’s Microsoft 365 account, you can easily reset the password for any users within the organization. Here’s what you need to do:

  1. Go to and sign in to the Microsoft 365 admin center.

  2. Go to “Users” and then select “Active users.”

  3. Identify the user requiring a password reset and click their name.

  4. In the user's settings section, click “Reset password.”

  5. Choose between auto-generating a password or creating one manually. If you prefer, select the checkbox mandating the user to change their password upon their next sign-in.

  6. Click “Reset” and communicate the temporary password to the user.

FAQs regarding Microsoft 365 password

Is my Office 365 password the same as my Microsoft account?

Your Office 365 password and Microsoft account password may be the same if you use the same email address and password for both accounts. However, it is essential to note that these are two separate accounts, and changes made to one password do not automatically apply to the other.

How do I find out my Microsoft 365 account name and password?

If you've forgotten your Microsoft 365 account username or password, you will need to start the account recovery process. Follow these steps to recover your account:

  1. Visit

  2. Enter your recovery email address or phone number associated with your Microsoft account.

  3. Complete the CAPTCHA challenge and click “Next.”

  4. Follow the on-screen prompts to receive a security code and recover your username or password.

How do I unlock my Office 365 administrator account?

If your Office 365 administrator account has been blocked, you can unblock it by signing in at and following the on-screen prompts to verify your identity.

Alternatively, another administrator in your organization can unblock your account by following these steps:

  1. Sign in to the Microsoft 365 admin center at

  2. Go to “Users” and then select “Active users.”

  3. Locate the blocked administrator account, and click on their name.

  4. In the user's settings pane, click “Unblock sign-in.”

  5. Confirm the action by clicking “Unblock” in the dialog box.

Keep your Microsoft 365 password safe with NordPass

Protecting your Microsoft 365 password is crucial to maintaining the security and integrity of your account. One way to ensure your password stays safe is by using a password manager such as NordPass.

With NordPass, you can create complex, unique passwords for each of your accounts, with just a few clicks, thanks to the built-in Password Generator. You also — obviously — get a single secure place to store your passwords as well as other sensitive information such as credit card numbers, personal information, secure notes, and even passkeys.

Moreover, NordPass will autofill login details for you, which means that you’ll no longer have to manually type out your usernames and passwords. This will make your online experience smoother and more secure.

Because NordPass offers desktop and mobile apps, as well as a browser extension, and syncs everything between them, you will always have access to your passwords and other sensitive data whenever there’s a need. Even when you’re offline.

By using NordPass to manage your Microsoft 365 password and other account credentials, you can improve your online security and minimize the risk of unauthorized access to your accounts.

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