As an MSP responsible for access security, you face high client expectations. You must handle critical tasks like MFA enforcement, password management, and continuous permissions audits, always ensuring maximum protection and operational efficiency. However, at scale, this becomes challenging. You may find managing multiple client environments complex and time-consuming, often draining both your resources and profit. Without the right tools, the work boils down to endless manual tasks, leaving little room for strategic protection.
Contents:
- The NordPass MSP Admin Panel: your unified security hub
- Core capabilities and features
- Zero-knowledge architecture: guarantee trust
- Multi-tenant client management: handle diverse client organizations easily
- Technician/role management: define internal access permissions for your support teams
- Security and policy controls: enforce mandatory password complexity and security settings across tenants
- Activity visibility and logging: comprehensive auditing and tracking of administrative and user actions
That’s why we created the MSP Admin Panel. It’s a single, centralized dashboard that allows MSPs to manage security across all their clients efficiently, without spending hours on repetitive, tedious activities.
The NordPass MSP Admin Panel: your unified security hub
MSP Admin Panel is an easy-to-use solution built specifically for managed service providers, giving you a single central platform to manage your employees and gain visibility into your managed end-client companies. Think of it as your single command center for all client organizations under your management.
Instead of logging in to separate systems for every client, the NordPass multi-tenant MSP Admin Panel allows you to manage the entire client portfolio from a single dashboard. When you need to check on user adoption, audit an organization’s licenses, or onboard a new client, you do it all here. This streamlined approach eliminates friction and maximizes the overall efficiency of your operations.
Core capabilities and features
The real strength of the MSP Admin Panel is in how it’s designed: it bundles the core tasks an MSP performs every day into 5 distinct areas. This moves your team past manual work and into efficient, centralized management. Here’s a breakdown of the key features that change how you operate:
Zero-knowledge architecture: guarantee trust
NordPass uses a zero-knowledge framework, which means your team gains all the necessary operational control—managing policies, roles, and access permissions—without ever exposing end-user password vaults. This guarantees you can secure your clients without violating their privacy.
Multi-tenant client management: handle diverse client organizations easily
The Organizations section gives you a necessary bird's-eye view of your entire client portfolio. New client onboarding is streamlined, allowing you to quickly create a new organization and assign the right license—whether it's a free NFR, a 14-day trial, or the standard subscription.
Once clients are active, you maintain complete, centralized oversight. You can instantly check activation rates, monitor billable seats, and easily manage upgrades or suspensions—all from this single, efficient control center.
Technician/role management: define internal access permissions for your support teams
Managing access for your own support staff is just as critical as managing client accounts. The Members section in your MSP Admin Panel is dedicated to this, allowing you to easily onboard, suspend, and offboard your employees. This system is built around 3 distinct roles to manage user access and control over your client portfolio.
You have the MSP Owner and MSP Admin, who are focused on high-level management and oversight of all client organizations. But the key to scaling responsibly is the MSP Technician role: Technicians are intentionally given fewer options and permissions compared to the Owners and Admins, meaning they only manage the client organizations specifically assigned to them. This granular internal role assignment means you can quickly expand your team while ensuring that access to sensitive client data is always strictly controlled and limited by necessity.
Security and policy controls: enforce mandatory password complexity and security settings across tenants
A huge part of being an MSP is making sure every client meets a baseline security standard. The NordPass MSP Admin Panel gives you the centralized tools to enforce mandatory password complexity, rotation rules, and multi-factor authentication (MFA) in every single client organization you manage. This allows you to push essential security settings into your clients’ environments seamlessly.
Activity visibility and logging: comprehensive auditing and tracking of administrative and user actions
After you've implemented those sharp security controls, the next big challenge is verifying adherence to those standards—especially when audits roll around. The Usage data section in the MSP Admin Panel is your single source of truth for tracking service delivery across all your clients. You can quickly review activations, check billable seats, and filter data by specific organization or plan, giving you the detailed reports needed to manage costs, guarantee compliance, and maintain total confidence in your operational numbers.
Tangible benefits for your business
The centralized control we've discussed translates directly into major wins for your team's efficiency and your client relationships. Here are the most valuable returns your business gets:
Unmatched centralization: reduce tool sprawl and administrative burden
The immediate relief you get is ditching the old way of doing things. Before the NordPass MSP Admin Panel, managing clients meant constantly jumping between different logins, spreadsheets, and portals for separate tasks. That chaotic "tool sprawl" is exhausting for your technicians and wastes hours every single week.
The MSP Admin Panel fixes that by bringing everything into one place. Now, when you need to onboard a client, assign licenses, or check their usage, it’s all done seamlessly from a single dashboard. This means your standard operating procedures actually get enforced across your entire client base, and your team stops wasting time switching systems, which frees them up for high-value work.
Strong security posture: use NordPass' proven architecture to secure client data
The best part about this system is the peace of mind it gives you. Securing client data starts with making sure your own team's access is locked down tight—a task the Admin Panel enables you to handle efficiently. Defining roles means you can easily limit user access: for example, your MSP Technicians only see the client accounts they're actively assigned to. That alone is a massive win for reducing internal risk.
Plus, you get the tools for the unexpected moments. Say a technician loses their device or needs to be offboarded quickly—you can instantly suspend or delete their access right from the panel. And if someone loses their MFA device, an Admin or Owner can quickly reset their MFA, preventing a major client service interruption while keeping security high. It just makes running a tight, trustworthy operation so much simpler.
Instant scalability: rapidly onboard new clients and manage growth seamlessly
The biggest challenge in the MSP business is making sure your workload doesn't grow faster than your profits. When everything is manual, adding a new client means adding a huge chunk of administrative work. Cue the MSP Admin Panel: you can onboard new client organizations easily, selecting the right subscription and offering them a free 14-day trial to test the product. The process is repeatable and reliable every time. At the same time, you can quickly onboard your own employees and assign them the Technician role, putting them right to work on the clients you choose.
Operational efficiency: cut down on management time and standardize processes
Instead of manually logging usage data for billing, NordPass automatically transfers that data to tools like ConnectWise PSA. This integration also lets you quickly import existing customer organizations from ConnectWise directly into the Admin Panel, skipping the manual re-creation step entirely.
For MSPs using other PSA platforms, the open Provider API allows you to easily import daily or monthly usage data directly into your own tools. This really cuts down on management time—you skip the spreadsheet work because centralized visibility lets you manage all licenses and usage history at a glance.
Getting started: the onboarding flow
If the features we’ve covered sound like the operational upgrade your team needs, getting started is straightforward and designed to be quick. The whole process of setting up your centralized command center and provisioning your first clients takes just a few steps. Here is a brief look at the onboarding flow:
Account activation and initial setup. This is your very first login, ensuring your MSP Admin Panel is ready to go.
Provisioning your first client organizations. MSP Owners or Admins head straight to the Organizations section and click Add Organization to register the client, defining their name, subscription, and license type.
Enforcing core security policies. Once the client organization is active, you can apply your mandatory security standards—like setting password complexity and MFA requirements—right away.
Inviting internal support staff. An Owner or Admin can expand their team by going to the Members section, clicking Invite Members, and sending invitations to their employees.
Ready to simplify your multi-client operations?
Ask any MSP owner what keeps them up at night, and they won't just say "security"—they'll say "the time wasted managing security." The truth is, relying on separate spreadsheets, disconnected user portals, and manual license tracking is the kind of pointless admin work that kills your profit margins and slows down everything else.
The solution is achieving total operational clarity. You need to transition from the old-time, frustrating, scattered management to the modern, single, comprehensive command center that the NordPass MSP Admin Panel offers. You've seen how simple controls like granular roles and automated integrations instantly streamline your workload and secure your clients better.
So, if you’re ready to leave behind the old ways of manually managing client organizations and start handling them efficiently through a single, centralized solution, visit here to set up your access to the NordPass MSP Admin Panel.