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Although we aim to make your experience with NordPass as smooth and stress free as possible, we know situations can come up where you need some help from our Support team. Whether that’s solving a login issue, resetting your Master Password, upgrading your plan, or managing an organization — we’re always ready to help, and you can always reach us via our official channels.
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Where and how to contact NordPass
At NordPass, we offer several methods for clients to find answers and resolve issues — our dedicated Help Center, live chat, and subreddit.
Please keep in mind that NordPass does not offer customer support over the phone. Any parties claiming to provide phone support for NordPass or any other Nord Security product are fraudulent.
We’re aware that scammers sometimes attempt to impersonate our team and trick users into revealing their passwords, payment details, and other personal information. To ensure your safety while using NordPass and to successfully guide you through our product, here are the official ways you can get in touch with the NordPass team.
Help Center
The NordPass Help Center is an information hub for all Personal and Business clients. It contains all the information you need to get started with our password manager. From creating your account and selecting a plan to managing advanced security features — we’ve covered it all.
The Help Center is split into two directories — Personal and Business. They cover features specific to each plan. You can browse the topics based on categories like “Getting started,” “Account management,” and “Troubleshooting,” or you can use the search function to look up a specific question.
Under each Help Center article, you can submit a request or launch our live chat to get more assistance.
Live chat
For urgent issues, we offer live chat support. To contact us, select “Chat with us” on our Support page. An agent will respond to your inquiry and help you quickly resolve your issue. You can find the option to access live chat support under all articles in our Help Center.
If you’re unsure which channel to use or want to share suggestions for our product, you’re always welcome to join our Reddit community. The NordPass subreddit is a place to discuss features and product experience with other users, join AMA sessions, report issues, and receive assistance with any questions you might have.
How to spot and report unofficial and fake support services
The four communication methods listed above are the main ways you can contact NordPass for product assistance. There are no other official channels, and we will alert users if and when we introduce other ways to get in touch with our team. We do not offer assistance via postal mail or phone. Please ensure that the communication channels you use are listed on the official NordPass website, and do not share your login details with anyone.
Although NordPass occasionally sends email correspondence, we will never ask you to provide sensitive personal information via email. NordPass or Nord Security will never ask for your Nord Account login credentials or your Master Password. Any party that requests direct access to your account or claims to be able to see your login credentials is committing fraud.
If you suspect someone is pretending to be NordPass Support or have noticed a scam, you can report these instances to our Support team or share them on the NordPass subreddit.
The official NordPass social media accounts are on Facebook, Reddit, X, Instagram, YouTube, LinkedIn, and Bluesky. Any other accounts are fraudulent and should be reported.
FAQ
You can contact NordPass customer support by searching the official Help Center, using live chat support, or creating a post on Reddit.
No, NordPass does not offer customer support via a phone number. Official support channels are available on the NordPass website and the official NordPass subreddit.